At Woven, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a simple return process.
Return Eligibility:
- Returns must be initiated within 30 days of receiving your order.
- Items should be returned in their original condition—unworn, unwashed, and with tags attached.
- Final sale items, swimwear, and intimate apparel are not eligible for returns.
Return Process:
- Email [email protected] with your order number and reason for return.
- We will provide you with a prepaid return label.
- Ship the item back to us using the provided label.
Refunds:
Once we receive the returned item, please allow 5-10 business days for the refund to be processed. Original shipping costs are non-refundable.
Exchanges:
Want to exchange for a different size or color? Simply follow the return process, and place a new order for the item of your choice.
Damaged or Defective Items:
If you received a damaged or incorrect item, please notify us within 7 days of receiving your order, and we’ll arrange a replacement or full refund.